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Location: Ipswich, Suffolk Country: UK Rate: £30k - £33k Experience Depending

Job title: Senior Desktop Engineer

Salary: £30,000 - £33,000 + Fantastic Benefits Package

Location: Ipswich

This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.

The successful candidate must be willing to undergo the client's security clearance process.

Responsibilities:

Fully site-based
Able to deal directly with clients in a friendly and highly confident manner
Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
Experienced with VIP support and engagement
Troubleshooting known and unknown software issues related to Windows platforms
Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks
Providing Hands and Eyes' support to other teams
Processing documentation and knowledge base article management
Using the onsite call management system to update calls and close calls to specific SLAs
Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable

Essential skills/qualifications:

Knowledge of current and past Microsoft windows operating systems
Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Experience in Windows imaging techniques (Network & Local)
Microsoft Active Directory & Azure Active Directory knowledge
Remote desktop support tools
Desktop/printer configurations
Excellent interpersonal & communication skills
Must be able to work independently and part of a team.
Experience and technical knowledge of IT, PC's/peripherals, and their architecture
Break fix, IMACs, Incidents, Projects
Experience with Ticket Management
Comfortable with liaising and working alongside 3rd Parties
Display flexibility and the ability to manage your day effectively

Desirable skills/qualifications:

Posted Date: 14 May 2024 Reference: JS Employment Agency: Synergize Consulting Ltd Contact: Amy Breeden-West