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Philadelphia, Pennsylvania - USD Full Time Posted: Thursday, 11 October 2018
Job Responsibilities:
  • Utilize LogMeIn and Configuration Manager for remote access and VPN
  • Perform hardware and software configuration audits and help maintain IT asset accuracy in ServiceNow
  • Work with IT Asset Management and inventory control for assigning all IT equipment at Cardone facilities
  • Create purchase requisitions for hardware and software
  • Track user licenses for supported software deployed
  • Log, track and monitor the problem to ensure a timely resolution through ticketing software
  • Prioritize incoming work, current workload and backlog of incidents in queue using judgment and applying Service Level Agreement principles
  • Prioritize the work for the Deskside Support Analysts according to SLA/OLA Agreements, Business requirements, projects and Work Order priorities
  • Install, test, upgrade, troubleshoot and repair computer systems, networks and peripherals
  • Follow up with end users to ensure quality delivery of service and confirm issues have been resolved to their satisfaction
  • Create a positive customer support experience and build strong relationships with end users by communicating promptly on progress, and handling customers with a professional attitude
  • Grow general knowledge of current corporate, division, and facility-specific products in order to increase ability to resolve requests on first contact
  • Develop & maintain technical documentation including training instructions and knowledgebase articles
  • Perform other duties as assigned
Travel Requirements:
  • Up to 80% (primarily interplant travel within the greater Philadelphia area)
Working Environment:
  • Normal office and factory environments
  • Available for on-call 24 x 7 rotation support
Must be able to:
  • stand for long periods of time
  • lift up to 70 pounds
Apply today and grow with us!
CARDONE Industries is an equal opportunity employer, offering all Full time employees a competitive benefits package including: medical, dental, vision, prescription, life, accidental death and dismemberment insurance; vacation time; parental leave; company-paid holidays; and a 401(K) matching program.
This position is not approved for VISA Sponsorship.

Philadelphia, Pennsylvania, United States of America
10/11/2018 9:46:20 AM

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