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San Jose, CA Full Time Posted: Wednesday, 9 October 2019

Our client is a fast-growth software vendor that offers award winning software through a cloud model. The company is in high growth mode and offers a competitive compensation and equity. We are currently seeking a talented Business Analyst candidate with CRM/configure-price-quote for this exciting opportunity:

Position title: Business Analyst

Location: San Jose, California

Position description:

We are seeking an experienced Business Analyst to join our client's business systems team and assist in their ongoing project roadmap, development, and support of their quote-to-cash process. The Business Analyst will be responsible for functional and technical system design, documentation, optimization, administration and customization. The Business Analyst is also responsible for responding to day to day change requests in support of business operations. The ideal candidate is passionate about improving the end user experience, enjoys working with business stakeholders, and thrives on the challenge of solving complex business problems in a fast paced, rapidly growing organization.

Position responsibilities:

  • Work with sales and order operations, legal and revenue teams to understand the sales lifecycle and deal governance, and establish a framework for managing through the system
  • Manage day-to-day needs, update user permissions, troubleshoot errors, configure product and pricing rules, advanced approvals, quoting templates, digital signatures, workflow routing, validation rules and triggers, improvements to user interface
  • Maintain holistic view of all business processes and users in the system to understand cross-functional impacts with regards to configuration, process, workflow, and reporting
  • Work with teams on optimizing upstream and downstream integration points such as lead life cycle, new business, add-ons, renewals, digital signatures, order processing, and provisioning
  • Proactively manage regular system maintenance, identify and resolve system issues, and drive improvements and data governance strategies
  • Coordinate testing, upgrades, and configuration of system files and services
  • Participate in ongoing CRM enhancement projects and assist in technical rollout
  • Create and maintain detailed set of instructions, system configuration, flowcharts, reports, dashboards and other documentation as needed

Required skills:

  • 3+ years of experience working with services or sales teams implementing CRM/Configure, price, quote projects
  • CRM and quote to cash certifications, and configuration experience preferred
  • Ability to view situations with both a business and technical lens
  • Fundamental understanding of subscription-based businesses
  • Excellent leadership, communication, and organizational skills
  • Ability to prioritize deliverables and adjust to changing demands in a fast-paced environment
  • Creative problem solver with a proactive approach
  • Advanced Salesforce administration is required
  • Experience with Salesforce development (APEX, VisualForce, Lightning) and familiarity with enterprise development lifecycle concepts is preferred
  • Bachelor's degree in Business Administration, Finance, Information Technology or related field

San Jose, CA, United States of America
Job Juncture
Click apply
10/9/2019 7:16:28 PM

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